Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase from Obsidian Peak Co. If there is a problem with your order, please contact us and we will work with you to resolve it.

30-Day Return Policy

We accept eligible return requests within 30 days after your order is delivered.

To be eligible for a return, the item must be in the same condition in which you received it, unused and undamaged, and returned with any original packaging included with the order. You will also need your order number, receipt, or other proof of purchase.

To request a return, contact us at support@obsidianpeakco.com before sending the item back.

If your return is accepted, we will provide instructions explaining how and where to send your return. When applicable, we will also provide information regarding the return shipping label.

Please do not send items back without first requesting a return. Unauthorized returns may not be accepted.

Approved returns should be sent as instructed to:

Obsidian Peak Co.
1135 Broadway Blvd. NE
PO Box# 25382
Albuquerque, NM 87125

Questions about a return can be sent to support@obsidianpeakco.com.

Order Cancellations

Orders may be canceled within 15 minutes of being placed, provided the order has not already been fulfilled. After the cancellation window has passed, we cannot guarantee that an order can be canceled or modified. If you need assistance with an order, please contact us at support@obsidianpeakco.com as soon as possible.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If an item is defective, damaged during shipment, or you receive the wrong item, contact us as soon as possible at support@obsidianpeakco.com.

Please include your order number and a description of the problem. We may request photographs or other information to help us evaluate the issue and determine the appropriate resolution.

Non-Returnable Items

Certain items cannot be returned, including:

• Personalized or custom-made products created specifically for you.
• Gift cards.
• Items that have been used, altered, damaged after delivery, or are otherwise not in their original condition.
• Items specifically identified as final sale at the time of purchase.

If you are unsure whether an item is eligible for return, contact us at support@obsidianpeakco.com before sending it back.

Exchanges

We do not currently process direct exchanges. If you would like a different product or variation, request a return for the original eligible item. Once the return is accepted, you may place a separate order for the replacement item.

Refunds

We will notify you after we receive and inspect your return and let you know whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow up to 10 business days after approval for the refund to be processed. Your bank or credit card company may require additional time to post the refund to your account.

If more than 15 business days have passed since we approved your refund and you have not received it, contact us at support@obsidianpeakco.com.